• Employment History
• Skills
• Education

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Principal: Resources, Operations, and Training at Gartner

Principal: Resources, Training, and Operations
Gartner |  2021 – 2025

Pioneered learning and training strategy, resource operations, and technical enablement for 250+ person global content development division, to drive organizational agility, efficiency, and performance across graphic designers, writers, editors, project managers, and leadership.

• Engineered department-wide training development framework grounded in ADDIE, SAM, and Agile methodologies and coached SMEs and leaders on learning objectives, backward design, and delivery strategies, increasing quality for scalable learning solutions while streamlining development cycles.
• Transformed new-hire onboarding program for 250+ person department and created universal and role-specific curriculum paths, accelerating new-hire readiness, standardizing knowledge, aligning organizational goals, and reducing manager time investment 50%.
• Orchestrated rollout and continuous improvement of ClickUp project management system for 150+ users, and delivered customized microlearning, eLearning, and just-in-time resources, ensuring zero-downtime adoption during multiple platform transitions and updates.
• Reduced knowledge-base search time 80%, streamlined workflows, eliminated duplicate work, and increased access to resources, by collecting user feedback, analyzing redundancies, and developing and implementing scalable, customizable tools and solutions across 5 functional teams.
• Championed automation and AI tools, accelerating process development, documentation, and pilot-to-rollout transitions, enabling digital transformation, and improving iteration speed and operational agility.
• Enhanced department-wide data readiness and operational efficiency by establishing documentation standards for both human and AI consumption.

Senior Digital Asset Designer at Gartner

Senior Digital Asset Designer
Gartner | March 2019 – January 2021

Led creative operations, digital asset management, and instructional design for creative teams to optimize design workflows and production efficiency.

• Oversaw major curricula redesign for designers by conducting needs analyses, defining learning objectives, and building scalable, competency-aligned programs to improve skill development and training consistency.
  
• Managed and optimized 20K+ digital asset library and developed enhanced organizational taxonomy and custom automations, increasing retrieval efficiency and reducing manual effort.
  
• Instituted automated illustration solution using Adobe Scripting and Google Sheets to generate diverse human figures, achieving DEI alignment and increasing design production efficiency 98%.

Digital Asset Designer at Gartner/CEB

Digital Asset Designer
Gartner (formerly CEB) | April 2016 – March 2019

Managed asset governance, workflow documentation, and internal knowledge management and distribution for high-volume creative production team.

• Directed creative asset library and knowledge base resources and established new processes, templates, and reference guides for designers and project managers, increasing overall efficiency.
• Spearheaded change management and communication plans for process updates, ensuring designer buy-in and high adoption without impacting production deadlines.
• Developed and executed internal communications strategy, launched weekly brief to distribute new knowledge and resource updates to department, increasing awareness and adoption.

Digital Asset Contractor at Gartner/CEB

Digital Asset Contractor
Gartner (formerly CEB) | March 2015 – April 2016

Established foundational automation, standardization, and digital asset management processes to support major corporate rebrand and streamline creative output.

• Led information architecture strategy for Digital Asset Management (DAM) system, developing organization and standardization processes for major corporate rebrand, streamlining branding efforts.
• Implemented custom scripts and automation to standardize graphic sizes, colors, and file types, drastically reducing manual designer time spent on repetitive tasks.
• Created automated solution for rapid web graphic development, resulting in faster production times for high-volume digital assets.

Multimedia Processing Specialist at the American Board of Radiology

​Multimedia Processing Specialist
The American Board of Radiology | 2013 – 2014

Managed digital asset content systems and led 10 Subject Matter Expert (SME) committees to ensure content quality and HIPAA compliance for radiology certification exams.

• Ensured quality of board-certified radiology experts’ knowledge by collaborating with volunteer SMEs to develop and distribute oral and written exam content.
• Introduced automated information architecture systems to manage and organize 70K+ image and multimedia library, improving content accessibility and workflow efficiency.

Additional Experience

Creator & Managing Editor;

• SlumberAndScones.com 2018-Present 
• GirlsAreGeeks.com 2010-2013

Seasonal Engraver and Salesperson Things Remembered 2012-2013
Web Content Intern DoSomething.org 2008
Photography Teaching Assistant Rochester Institute of Technology 2008-2009

Learning, Development & Knowledge

• Instructional design models (ADDIE, SAM, Agile)
• Adult learning principles and andragogy
• Curriculum and learning path development
• Onboarding, mentorship, leadership training
• K​nowledge management and process documentation
• Change management and continuous improvement
• Stakeholder engagement and cross-functional collaboration
• Human-Centered Design, Goal-First & Backward Design
• Learning Objectives Alignment, Competency Mapping
• Evaluation Models (Kirkpatrick)
• LMS, SCORM, xAPI, Learning Analytics & Dashboards
  
• Authoring Tools (Articulate 360, Rise, Storyline, Captivate)
  

Design, Communication & Content ​

• Visual design, information architecture, and brand consistency
• Adobe Creative Suite (InDesign, Photoshop, Premiere, Illustrator, XD, Audition)
• Content creation: writing, editing, video, and social media
• User experience and accessibility principles
• Data visualization, presentation design, and storytelling
• Photography and media asset management

process, operations, and program management

• Program & Project Management
  
• Process Optimization, Design Thinking, Workflow Optimization
• Change Management, Strategic Planning
• Cross-Functional Collaboration, Cross-Functional Alignment
• Stakeholder Communication
  
• Digital Asset Management (DAM), Resource Management,
  
• Design Operations (DesignOps)
• Process/SOP Development & Implementation, Governance,
  
• Taxonomy Development, Metadata Strategy & Tagging, Content Auditing and Maintenance
  

Additional Technology ​

• Project management and production systems (ClickUp, Google Suite, Office 365)
• Workflow automation and scripting (PowerApps, AppScript, Adobe scripting, APIs)
• Reporting, analytics, and dashboard development
• Web and content systems (WordPress, HTML/CSS/JS)
• AI tools (ChatGPT, Firefly, Copilot, NotebookLM, Gemini)
• Cross-platform proficiency (Mac/PC environments)

Rochester Institute of Technology

Bachelor of Science  |  Rochester, NY
· Coursework in introductory and advanced photography; design principles and web implementation; writing creative and nonfiction; physical lab sciences; psychology including cognitive and color vision
· Dean’s list for 12 quarters, 3.7 GPA, Magna Cum Laude

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